Privacy Policy

1. Who we are and scope

This Privacy Policy explains how NewAxiom Systems Inc. collects, uses, discloses, stores, and protects personal information and customer business data when visitors use the NewAxiom website, software platform, checkout flows, and related services.

2. Information we collect

Depending on your use of NewAxiom and service configuration, NewAxiom may collect or process the following categories of information:

NewAxiom uses Stripe to process payments. NewAxiom does not store full payment card numbers.

• Account and contact information, including name, email address, company name, role or title, phone number, workspace name, and account access information.
• Billing and subscription information, including selected plan, subscription status, billing name, billing email, billing address, Stripe customer identifiers, subscription identifiers, invoice identifiers, checkout identifiers, and payment status.
• Customer business data, including product catalogs, SKU data, supplier cost files, pricing files, quote data, sales and demand data, forecast inputs, pricing rules, connector metadata, import and export activity, and workspace configuration.
• Technical, diagnostics, and security data, including IP address, browser and device information, logs, usage events, error diagnostics, security and audit activity, and consent preferences.

3. How we use information

NewAxiom uses information for the following purposes:

• Provide and operate the service.
• Create and manage accounts and workspaces.
• Process subscriptions, checkout flows, and billing administration.
• Support customer onboarding.
• Import, process, analyze, and export customer data.
• Operate pricing, demand, forecasting, quoting, connector, and optimization workflows.
• Provide support and customer communications.
• Maintain security, auditability, and abuse prevention controls.
• Improve reliability, service operations, and product quality.
• Communicate about service changes, billing, support, and product updates.
• Comply with legal, regulatory, and contractual obligations.

4. Cookies and similar technologies

NewAxiom uses cookies and similar technologies to operate the website and services, remember preferences, support security, measure usage, improve performance, and, where enabled, support advertising or marketing analytics.

• Essential cookies are required for security, checkout, consent preference storage, and core site operation.
• Analytics cookies are used only when analytics consent is granted.
• Marketing cookies are used only when marketing consent is granted.
• Functional cookies are used for optional preferences and service enhancements.
• Google Analytics is loaded only after analytics consent is granted, where enabled.
• Google Ads or marketing tags are loaded only after marketing consent is granted, where enabled.
• Stripe or related payment and security services may use cookies or similar technologies for checkout, fraud prevention, payment processing, and security.
• You can manage cookie preferences through the cookie banner or the footer Manage Cookie Preferences link.

5. Diagnostics and error monitoring

NewAxiom may use diagnostics and error-monitoring tools to detect errors, investigate reliability issues, and protect the service. These tools may process technical information such as browser, device, URL, timestamp, error details, and related diagnostic context.

NewAxiom configures diagnostics tools to support reliability and security and not for third-party advertising.

NewAxiom does not currently enable landing-site session replay or profiling by default unless separately configured and disclosed.

6. How we share information

NewAxiom does not sell customer data.

NewAxiom may share or process information with trusted service providers used for service operations.

Service providers are used only as needed to operate, secure, support, and improve the service.

• Hosting.
• Database and storage operations.
• Payments.
• Email delivery.
• Analytics, where consented.
• Diagnostics and error monitoring.
• Security controls and monitoring.
• Customer support operations.
• Infrastructure operations.

7. Customer data ownership

Customers retain ownership of business data submitted to NewAxiom. NewAxiom uses that data to provide, secure, maintain, support, and improve the service.

8. Retention, deletion, and export

NewAxiom retains information for as long as needed to provide the service, meet legal, accounting, security, audit, contractual, and operational obligations, resolve disputes, maintain business records, and enforce agreements.

Customers may request export or deletion of certain information, subject to legal, security, backup, audit, contractual, or operational limitations.

9. Cross-border processing

Information may be processed or stored outside your province or outside Canada by NewAxiom or its service providers. In those cases, information may be subject to the laws of the jurisdiction where it is processed or stored.

10. Security incidents and breach notification

NewAxiom maintains an internal incident response and breach notification process. If NewAxiom becomes aware of a security incident involving personal information or customer data, NewAxiom will assess the incident, take reasonable containment and investigation steps, and provide notifications where required by applicable law, contract, or customer agreement.

11. Marketing communications

If NewAxiom sends marketing or promotional communications, you may unsubscribe using the instructions in those messages. NewAxiom may still send transactional or service-related messages such as billing, account, security, or support notices.

12. Privacy requests

For access, correction, export, deletion, or privacy review requests, contact privacy@newaxiom.ca and include your workspace name, company name, and request details.

13. Changes to this Privacy Policy

NewAxiom may update this Privacy Policy from time to time. Material updates may be communicated by updating this page, account notices, or other reasonable methods.

14. Contact

For privacy questions or requests, contact privacy@newaxiom.ca. For support issues, contact support@newaxiom.ca. For billing questions, contact billing@newaxiom.ca.