Support
Need help with setup, imports, access, or pricing workflow issues? Contact the NewAxiom team and include as much context as possible so we can troubleshoot quickly.
How support works
Setup and onboarding
Help with initial setup, workspace readiness, and first-run workflow questions.
Import and mapping issues
Troubleshooting field mapping, data shape mismatches, and import validation problems.
Pricing workflow questions
Support for generation, review, approval, and downstream pricing handoff steps.
Connector troubleshooting
Assistance with connector configuration, credential updates, and sync-related problems.
Export issues
Help diagnosing export failures, unexpected output shape, and execution handoff blockers.
Access and authorization
Support for role-based access, denied actions, and workspace authorization confusion.
Where to send requests
If you are not sure which path fits, select the most relevant category; we’ll make sure it reaches the right team.
Support issues
For product problems, access blockers, import/export issues, connector troubleshooting, or workflow failures that need diagnosis.
Early access and pilot
For walkthroughs, pilot-fit questions, and onboarding planning for a new team.
General business inquiries
For non-product business questions, partnerships, or general contact.
Include these details for faster processing.
- A screenshot or screen recording.
- Exact steps to reproduce.
- Browser and device details.
- Workspace or workflow context, when relevant.
- For access issues, include the affected workflow and what you expected to be able to do.
Need live troubleshooting?
We can review your setup and help unblock import, access, connector, export, or review workflow issues.