Support
Need help with account access, product usage, troubleshooting, or workflow questions? This page outlines standard support coverage, expected response times, and where separately scoped services apply.
Support expectations
Support hours
Monday to Friday, 8:00 AM to 4:30 PM Pacific Time, excluding holidays.
First response target
Standard first response target is 1 to 2 business days.
Standard support scope
Standard support covers account access, product questions, basic troubleshooting, and guidance for existing workflows.
Priority support
Priority support may be sold as a plan add-on and can include different response expectations defined in applicable commercial terms.
Formal SLA
A formal SLA applies only when separately agreed in writing.
Separately scoped services
Implementation, onboarding, custom workflow design, connector setup, and managed pricing support are scoped and priced separately unless expressly included in your agreement.
How can we help?
Choose the category that best matches your request and we will route it to the right team.