Support
Need help with account access, product usage, troubleshooting, or workflow questions? This page outlines standard support coverage, expected response times, and where separately scoped services apply.
Support expectations
Support hours
Monday to Friday, 8:00 AM to 4:30 PM Pacific Time, excluding holidays.
First response target
Standard first response target is 1 to 2 business days.
Standard support scope
Standard support covers account access, product questions, basic troubleshooting, and guidance for existing workflows.
Priority support
Priority support may be sold as a plan add-on and can include different response expectations defined in applicable commercial terms.
Formal SLA
A formal SLA applies only when separately agreed in writing.
Separately scoped services
Implementation, onboarding, custom workflow design, connector setup, and managed pricing support are scoped and priced separately unless expressly included in your agreement.
Where to send requests
If you are unsure which contact path is best, send the request to support and we will route it to the right team.
Product and technical support
For access blockers, product questions, troubleshooting, and workflow support within standard support scope.
Billing and subscriptions
For invoices, subscription status, payment-related questions, and billing administration.
General inquiries
For general business questions, sales routing, and non-technical inquiries.
Include these details for faster processing.
- A screenshot or screen recording.
- Exact steps to reproduce.
- Browser and device details.
- Workspace or workflow context, when relevant.
- For access issues, include the affected workflow and expected action.
Need live troubleshooting?
We can review your workflow context and help determine the right support or scoped-services path.